Terms and Conditions

Tomorrowland Taxi – Terms and Conditions

⬤ Tomorrowland Taxi’s registered office is at 182 Avenue Antoine Joseph Slegers,
1200 Brussels
Belgium

⬤ Our terms and conditions are subject to change from time to time. Remember to visit the site from time to time to check if no changes have taken place in the meantime.

⬤ Your reservation on our website is conditioned by the acceptance of our terms and conditions. You cannot finalize your reservation without accepting our terms and conditions.

⬤ If you have any questions, please feel free to contact us.

⬤ Price and Payment
Only secured online payment is accepted on our website.

1. Secure online payment.
   You will pay a transaction fee in addition to your taxi fare:
   4% if you decide to use STRIPE with your credit or debit card.
   5% if you decide to use PAYPAL.

⬤ We are absolutely not responsible for failed trips if you give us incorrect details in your booking.

⬤ Limitation of Liability
In case of any problem, we are insured as an official taxi transportation company

⬤ No show
For pickups off-airports if the driver waits for more than 15 minutes and you are absent from the pickup location, and/or not responding on your telephone, this may lead to the booking marked as no show and no refund will be issued in this case.
For pickups from the airports if the driver waits for more than 45 minutes and you are absent from the pickup location, and/or not responding on your telephone this may lead to the booking marked as no show and no refund will be issued in this case.

⬤ Cancellation
24 hours prior to the Pickup Time is free cancellation and totally refunded except for the transaction fee.
Less than 24 hours prior to the pickup time, you are not entitled to any refund.

Cancellation Policy

⬤ VERY IMPORTANT

• Make sure your phone is on at the time of pick-up so that we can contact you if necessary.
• Your booking includes 15 minutes of free-of-charge waiting time for off-airport pick-ups or 45 minutes of free waiting time from real flight landing time if your pick-up point is at an airport.
• Any additional extra waiting time will be charged 10 euros for each group of 15 minutes.
• Make sure you allow enough time to get to your destination. Our estimated trip times do not take into account traffic conditions and other unforeseen circumstances

⬤ DRIVER DELAY FEE

• For off-the-airport pickups, the first 15 minutes of a driver delay due to unexpected traffic are also tolerated in our policy. Beyond 15 minutes you are entitled to a refund of 10 euros per group of 15 minutes of driver delay. Just make sure you keep proof of driver delay when you claim your driver delay fee.
• For airport pickups Driver delay starts to be counted 45 minutes after flight landing time. Exactly the same way our drivers can wait for you for free until 45 minutes after your flight has landed. Beyond 45 minutes after the flight landing time, you are entitled to a refund of 10 euros per group for 15 minutes of driver delay. Just make sure you keep proof of driver delay when you claim your driver delay fee.
• In both cases: airport and off-airport pickups, If you wish to take another way of transport because you cannot wait any longer. Then please keep proof of your communication with the driver and the proof of the fact you asked him not to come anymore as you were going to take a different taxi, in this case, you will be fully refunded.