Termos e Condições

These Terms and Conditions apply to transport booked through
Tomorrowland-Taxi.com for journeys connected with the Tomorrowland
festival in Boom, Belgium.

The service is seasonal and generally operates only on selected
Fridays, Saturdays and Sundays during the festival period.

A booking may be performed by Tomorrowland Taxi, an assigned
chauffeur or an authorised professional transport partner.

The customer must provide accurate journey information when booking.
This includes the pickup location, destination, date, time, passenger
number, telephone number and luggage requirements.

Tomorrowland Taxi is not responsible for a failed transfer caused by
incorrect information supplied by the customer, including a wrong
date, pickup location, destination or telephone number.

A requested modification is valid only after it has been accepted
by us in writing.

The price shown during booking applies to the journey described in
the booking confirmation.

Payment must be completed online when the reservation is made.
Cash payment to the chauffeur is not available unless expressly
agreed in writing.

• Payments are processed through Stripe or another secure provider.
• A booking is not confirmed if payment is declined or incomplete.
• Additional stops or major route changes may require an extra charge.

The deadline is calculated from the local pickup time stated in the
booking confirmation.

A no-show does not qualify for a refund. A passenger may be treated
as a no-show when they cannot be located or contacted within the
applicable waiting period.

Passengers must be ready at the confirmed pickup point and keep their
telephone switched on and reachable.

After the included waiting period, waiting may be charged at
€10 for every started period of 15 minutes.

Due to road closures, police instructions, festival traffic or
restricted access around Boom, the chauffeur may propose a nearby
alternative meeting point.

• The declared number of passengers must not be exceeded.
• Luggage must fit safely in the booked vehicle.
• Smoking and vaping are prohibited inside the vehicle.
• Passengers must behave respectfully towards the chauffeur.
• Dangerous, illegal or excessively disruptive behaviour is prohibited.

The chauffeur may refuse or stop a journey where a passenger is
violent, abusive, dangerously intoxicated or likely to damage the
vehicle. No refund is due where the passenger’s conduct causes the
refusal.

Cleaning and damage

A fixed cleaning charge of €150 applies where a passenger vomits
inside the vehicle.

A higher charge may apply where the actual cleaning, repair or loss
of working time exceeds €150.

Customers are responsible for damage caused by themselves or members
of their group.

We aim to perform every confirmed journey punctually. However,
festival transport can be affected by traffic, road closures,
security zones, police instructions, accidents, weather, strikes
or other circumstances beyond reasonable control.

Customers should allow sufficient travel time, particularly when
travelling to an airport, railway station or another time-sensitive
connection.

Tomorrowland Taxi is not responsible for indirect losses such as
missed flights, trains, festival access, appointments or hotel
reservations, except where liability cannot legally be excluded.

Where lawful, our maximum liability connected with a booking is
limited to the amount paid for the affected journey.

Nothing in these terms excludes liability that cannot be excluded
under Belgian or European law.

Lost property

Passengers should check the vehicle before leaving. Items found may
be stored for a reasonable period, but collection or delivery costs
remain the passenger’s responsibility.

Belgian law

These Terms and Conditions are governed by Belgian law. Mandatory
consumer rights remain unaffected.